Contact Us

🐾 Smart Pet Care, Supported by Real People

Have a question about your order, product features, setup, shipping, returns, or your Celyvon™ smart pet product?

Our customer care team is here to help make your experience simple, clear, and convenient.

From feeding and hydration to grooming, hygiene, and everyday pet comfort, we are happy to assist with questions about Celyvon™ products and orders.

🕘 Customer Care Hours

📦 Need Help with an Order?

When contacting us about an existing order, please include your order number and the email address used when placing your order.

If your request concerns a damaged, defective, incorrect, or missing item, please also include clear photos or videos where relevant. This helps our customer care team review your request more efficiently.

↩️ Returns & Refunds

If you would like to request a return, refund, replacement, or other after-sales assistance, please contact our customer support team before sending any item back.

Return eligibility, return shipping responsibilities, refund processing, and other applicable conditions are explained in our Return & Refund Policy.

Please follow the return instructions provided by our customer support team after your request has been reviewed.

💜 Smart Pet Products for Everyday Living

At Celyvon™, we offer thoughtfully selected smart pet products designed to make everyday feeding, cleaning, grooming, hydration, hygiene, and comfort more convenient for pets and their owners.

Thank you for choosing Celyvon™ and making us part of your pet's everyday routine.