↩️ Returns, Refunds & Cancellations

At Celyvon™, we want our return, refund, and cancellation process to be clear, fair, and easy to understand. Please review the policy below before submitting a request.

Last Updated: August 27, 2026

❌ 1. Order Cancellations

Cancellation requests should be submitted before fulfillment or production begins.

Once an order has entered fulfillment, production, or shipment, cancellation may no longer be possible.

If your cancellation request is approved before fulfillment begins, you will receive a full refund to the original payment method.

To request a cancellation, contact service@celyvon.com as soon as possible and include your order number.

📦 2. 14-Day Return Window

Eligible products may be returned within 14 calendar days after delivery.

For preference-based returns, such as changing your mind or no longer wanting an otherwise correct and non-defective product, the item must generally be:

• Unused and in its original condition
• Returned with its original packaging
• Returned with all included accessories and components where applicable
• Accompanied by proof of purchase or a valid order number

Please contact customer support before sending any product back.

Do not send a return without first receiving return instructions from our support team.

🛠️ 3. Damaged, Defective, Incorrect, or Incomplete Orders

If your order arrives damaged, defective, incorrect, incomplete, or materially different from the product ordered, please contact us promptly.

Please provide:

• Your order number
• Product name or model
• A brief description of the issue
• Clear photos or videos where relevant

After reviewing the issue, we will provide an appropriate solution, which may include a replacement, reshipment, refund, or return arrangement.

Where the issue results from a damaged, defective, incorrect, incomplete, or materially misdescribed item, the customer will not be required to pay additional return shipping costs for the approved resolution.

🚚 4. Return Shipping Costs

For preference-based returns, including situations where the customer changes their mind or no longer wants an otherwise correct and non-defective product, the customer is responsible for applicable return shipping costs.

For returns involving a damaged, defective, incorrect, incomplete, or materially misdescribed item, we will provide the appropriate return, replacement, reshipment, or refund solution at no additional return shipping cost to the customer.

No restocking fee is charged for eligible returns.

📍 5. Return Address & Instructions

Please do not send returns to our business registration address unless our customer support team specifically instructs you to do so.

Once your return request has been reviewed and approved, our support team will provide the appropriate return warehouse address and return instructions.

Return locations may vary depending on the product, fulfillment location, and destination.

Products sent to an unauthorized address may result in delays in processing your return.

🔍 6. Return Inspection

After an eligible return is received, it may be inspected to confirm the condition of the item and whether it meets the applicable return requirements.

The inspection may include:

• Product condition
• Original packaging where applicable
• Included accessories and components
• Proof of purchase or order information
• Signs of use, damage, alteration, or missing parts

After the inspection is completed, we will notify you regarding the status of your return and any approved refund.

💳 7. Refund Process

Approved refunds are issued to the original payment method.

Once the returned item has been received and inspected, approved refunds are normally issued by us within 5–10 business days.

After the refund has been issued by us, your bank, card issuer, PayPal, or other payment provider may require additional time before the funds appear in your account.

⏳ 8. Late or Missing Refunds

If we have confirmed that your refund was issued but it has not yet appeared in your account:

1. Check your payment account again.
2. Contact your card issuer or payment provider.
3. Contact your bank, as posting times may vary.

If you have completed these steps and still cannot locate the refund, contact service@celyvon.com with your order number.

🔄 9. Exchanges & Replacements

Where appropriate, damaged, defective, incorrect, or incomplete items may be eligible for replacement or reshipment instead of a refund.

Available solutions depend on the specific issue, product availability, and the circumstances of the order.

Our customer support team will explain the available options after reviewing your request.

🐾 10. Smart & Electronic Pet Products

Products offered through Celyvon™ may include smart or electronic pet products, rechargeable devices, automated products, accessories, and removable components.

For preference-based returns, please keep all applicable original accessories, charging components, removable parts, packaging, and other included items together.

If you are experiencing a product issue, please contact our support team before returning the item. In some cases, we may be able to help identify the problem or determine the most appropriate return, replacement, or refund solution.

🚫 11. Non-Returnable Items

Certain items may not be eligible for preference-based returns where applicable, including:

• Items that have been materially used, damaged, altered, or modified by the customer
• Items missing essential components or accessories due to customer handling
• Products marked as final sale or non-returnable before purchase
• Personalized or customized items where clearly disclosed before purchase

These restrictions do not remove any rights you may have for products that arrive damaged, defective, incorrect, incomplete, or materially different from the product ordered.

📩 12. How to Request a Return, Refund, or Cancellation

To request assistance, contact:

For damaged, defective, incorrect, or incomplete items, please include clear photos or videos where relevant so our team can review the issue efficiently.

🤝 13. Contact Information

🐾 Celyvon™

Smart Care. Clear Support. Better Pet Living.