📜 Terms of Service

Welcome to Celyvon™. These Terms of Service govern your use of celyvon.com, operated by Chaozhou Yuanlin Trading Co., Ltd., including your access to our website, purchase of products, and use of services available through our online store.

By accessing this website, placing an order, or otherwise using our services, you agree to these Terms of Service and the applicable policies referenced throughout our website.

Last Updated: August 27, 2026

🐾 1. Using the Celyvon™ Store

Celyvon™ offers thoughtfully selected products for smart pet feeding, hydration, hygiene, grooming, comfort, and everyday pet care.

By using this website or placing an order, you confirm that you are legally permitted to enter into a purchase transaction in your jurisdiction.

You may not use our website, products, or services for any illegal, fraudulent, abusive, misleading, or unauthorized purpose.

🛒 2. Orders & Purchase Information

When placing an order, you agree to provide accurate, complete, and current information reasonably required to process your purchase, including:

• Name
• Email address
• Billing information
• Shipping address
• Selected products and product options
• Other information reasonably necessary to process the order

We may review, decline, limit, or cancel an order where reasonably necessary, including in cases involving suspected fraud, duplicate orders, payment issues, obvious pricing errors, unavailable inventory, or unauthorized resale.

If we cancel an order after payment has been successfully received, any applicable refund will be returned to the original payment method.

💳 3. Payment & Billing

Payments are processed through third-party payment providers made available through our ecommerce platform.

Payment information is transmitted and processed through the systems of the applicable payment provider.

You agree to provide valid and authorized billing and payment information when completing a purchase.

Available payment methods may vary depending on your location, device, checkout configuration, and the payment methods currently supported by our store.

⚙️ 4. Product Information

We make reasonable efforts to accurately present product information, including:

Product Images · Colors · Features · Functions · Accessories · Materials · Specifications

Actual appearance or certain non-material product details may vary slightly because of:

• Screen and device display settings
• Photography and lighting conditions
• Product or production updates
• Minor manufacturing variations

Products offered through Celyvon™ may include electronic components, rechargeable batteries, automated functions, sensors, digital controls, or wireless features depending on the applicable product and model.

Please review the applicable product page and any instructions supplied with the product for product-specific information.

If the item received is damaged, defective, incorrect, incomplete, or materially different from the product ordered, please contact customer support so the issue can be handled under our applicable Return & Refund Policy.

🔌 5. Product Use & Safety

Some products offered through Celyvon™ may include rechargeable batteries, electrical components, automated functions, digital controls, sensors, wireless connectivity, or other technology.

Where applicable, customers should follow:

• Product operating instructions
• Charging and power requirements
• Cleaning and maintenance guidance
• Device or network compatibility requirements
• Safety information supplied with the product

Product features, technical requirements, and compatibility may vary by product, model, and destination market.

💰 6. Pricing, Promotions & Availability

Product prices, discounts, promotions, bundles, and availability may change from time to time.

We may reasonably:

• Adjust product prices
• Introduce or discontinue products
• Limit available quantities
• Update product configurations
• Modify or end promotions and special offers

If an obvious pricing, promotional, or listing error occurs, we may correct the information and take appropriate action regarding affected orders where permitted by applicable law.

Any promotion displayed on our website is subject to the eligibility requirements, product restrictions, quantity limits, and expiration terms stated with the applicable offer.

📦 7. Shipping & Delivery

Orders are generally processed within 7 business days after payment and order details are confirmed.

After dispatch, estimated delivery is typically 10–20 business days.

Delivery estimates may vary depending on destination, carrier operations, customs procedures, public holidays, weather, transportation disruptions, or other circumstances outside our reasonable control.

Shipping fees, if applicable, are calculated or displayed during checkout before the purchase is completed.

Orders may be fulfilled from our own or partner fulfillment facilities depending on product availability, inventory location, and delivery destination.

For complete shipping terms, tracking information, delayed shipments, and lost package procedures, please review our Shipping Policy.

↩️ 8. Returns, Refunds & Cancellations

Eligible products may be returned within 14 calendar days after delivery, subject to the requirements and conditions described in our Return & Refund Policy.

Customers should contact service@celyvon.com before returning a product.

For preference-based returns, customers are responsible for applicable return shipping costs.

If an item arrives damaged, defective, incorrect, incomplete, or materially different from the product ordered, we will provide an appropriate return, replacement, reshipment, or refund solution at no additional cost to the customer.

Cancellation requests should be submitted before fulfillment or production begins. Once an order has entered fulfillment, production, or shipment, cancellation may no longer be possible.

Approved refunds are returned to the original payment method in accordance with the processing terms stated in our Return & Refund Policy.

🔒 9. Privacy & Personal Information

Personal information collected through our store is handled according to our Privacy Policy.

Our online store is powered by Shopify, and certain personal information may also be processed by Shopify and other service providers necessary to operate our store, process payments, fulfill orders, provide customer support, and maintain website functionality.

🔐 10. Website & Account Security

You are responsible for maintaining the confidentiality of any account credentials associated with your use of the website.

You must not attempt to:

• Introduce viruses, malware, or malicious code
• Interfere with website security or operation
• Access restricted systems without authorization
• Collect customer information without authorization
• Use automated systems to abuse or disrupt our services

Activities that threaten the security, customers, or operation of the website may result in restricted or terminated access.

🧰 11. Third-Party Services

Our website may use third-party payment providers, logistics providers, fulfillment services, applications, analytics tools, integrations, and other technology or service providers.

These providers operate independently and may have their own terms, policies, and privacy practices.

Our online store is powered by Shopify, which provides the ecommerce infrastructure used to operate our store.

🌐 12. External Links

Certain pages may contain links to websites or resources operated by third parties.

Independent third-party websites may have their own:

• Website content
• Products and services
• Privacy practices
• Security practices
• Terms and policies

We encourage customers to review the applicable third-party policies before interacting directly with external services.

©️ 13. Intellectual Property

Unless otherwise stated, website content including:

Text · Product Descriptions · Graphics · Branding · Logos · Photography · Page Designs

may be owned by, licensed to, or otherwise authorized for use by Chaozhou Yuanlin Trading Co., Ltd., Celyvon™, or applicable rights holders.

You may not reproduce, copy, distribute, resell, modify, scrape, or commercially exploit protected website content without appropriate authorization.

⚠️ 14. Prohibited Activities

You may not use this website to:

• Violate applicable laws or regulations
• Infringe intellectual property rights
• Submit deceptive or fraudulent information
• Transmit malicious software or code
• Harass, threaten, or harm another person
• Attempt unauthorized access to systems
• Spam, scrape, phish, or misuse website services

Serious or repeated violations may result in suspension or termination of access.

🔄 15. Website Changes & Availability

We may update, modify, suspend, or discontinue certain website features, products, services, or content when reasonably necessary.

While we work to maintain accurate and accessible website information, temporary technical issues, interruptions, errors, or outdated information may occasionally occur.

Where an error is identified, we may correct or update the relevant information.

🛡️ 16. Service Availability & Consumer Rights

Our website and online services are provided on an “as available” basis to the extent permitted by applicable law.

While we aim to provide a reliable shopping experience, we cannot guarantee that website access will always be uninterrupted or completely free from technical errors.

Nothing in these Terms is intended to exclude, restrict, or waive consumer rights or legal protections that cannot lawfully be excluded, restricted, or waived.

⚖️ 17. Limitation of Liability

To the fullest extent permitted by applicable law, Chaozhou Yuanlin Trading Co., Ltd. and its applicable service providers or authorized partners will not be liable for indirect, incidental, special, or consequential losses resulting from misuse of the website, unauthorized activity, or circumstances outside our reasonable control.

Nothing in this section excludes liability that cannot lawfully be excluded or limits mandatory consumer rights or remedies available under applicable law.

🌪️ 18. Events Beyond Our Reasonable Control

We may experience delays or interruptions caused by circumstances outside our reasonable control, including severe weather, natural disasters, transportation disruptions, carrier interruptions, government restrictions, infrastructure failures, or other extraordinary events.

Where such events affect an order, we will make reasonable efforts to provide relevant information and customer assistance.

📑 19. Changes to These Terms

We may revise these Terms of Service when our website, products, services, business practices, or applicable legal requirements change.

The latest version will be published on this page with an updated revision date.

Continued use of the website after revised Terms are published may constitute acceptance of the updated Terms to the extent permitted by applicable law.

⚖️ 20. Applicable Law & Dispute Resolution

These Terms will be interpreted in accordance with laws and regulations applicable to the store operator and the applicable transaction, subject to mandatory consumer protection rights that may apply in the customer's jurisdiction.

If a concern or dispute arises, we encourage customers to contact our support team first so that we can attempt to resolve the matter fairly and in good faith.

Nothing in these Terms limits any legal rights, protections, or remedies that cannot lawfully be waived or restricted.

📩 21. Contact Information

For questions about these Terms of Service, your order, our products, or other store policies, please contact us:

🐾 Celyvon™

Smart Care for Better Pet Living.