📋 1. Information We Collect

We may collect personal information that you provide directly to us, information generated when you use our website, and information provided by service providers that help us operate our store.

Information You Provide

• Name
• Billing and shipping address
• Email address
• Phone number, when provided
• Order and purchase information
• Customer service communications
• Return, refund, and support request information

Information Collected Automatically

• IP address
• Browser and device information
• Pages viewed and website interactions
• Shopping cart and checkout activity
• Referral and advertising information
• Cookie and similar technology data

Payment information is generally processed by our payment service providers. We do not directly store complete payment card numbers on our website.

💜 2. How We Use Your Information

We may use personal information to:

• Process and fulfill your orders
• Arrange shipping and delivery
• Provide order confirmations and tracking information
• Process returns, refunds, replacements, and customer support requests
• Communicate with you about your order or account
• Maintain and improve our website and services
• Detect, investigate, and prevent fraud or unauthorized activity
• Comply with legal, tax, accounting, and regulatory obligations
• Measure the performance of our website and advertising
• Provide marketing communications where permitted by law

🛍️ 3. Shopify & Store Services

Our online store is powered by Shopify. Shopify provides the ecommerce platform that allows us to offer products and services to customers through our website.

When you browse our store, place an order, or use certain website features, information may be processed through Shopify and other service providers necessary to operate our online store.

These providers may process information according to their own privacy practices and applicable data protection laws.

💳 4. Payments

Payments are processed through third-party payment providers made available through our ecommerce platform.

Payment providers may collect information required to authorize and complete your transaction, including billing details and payment credentials.

Celyvon™ does not directly receive or store your complete credit or debit card number when payment information is processed securely by an authorized payment provider.

🤝 5. How We Share Information

We may disclose personal information to service providers when reasonably necessary to operate our business and provide services to you.

These service providers may include:

• Ecommerce and website hosting providers
• Payment processors
• Shipping carriers and fulfillment partners
• Customer support providers
• Analytics providers
• Advertising and marketing service providers
• Fraud prevention and security providers
• Professional, legal, accounting, and compliance service providers

We may also disclose information when required by law, legal process, government request, or when reasonably necessary to protect our rights, customers, business, or services.

We do not sell personal information for direct monetary payment. Depending on applicable privacy law, certain advertising or analytics activities may be considered a “sale,” “sharing,” or use of personal information for targeted advertising.

🍪 6. Cookies & Similar Technologies

Celyvon™ and our service providers may use cookies, pixels, tags, and similar technologies to operate the website, remember preferences, understand website performance, prevent fraud, and measure advertising effectiveness.

Cookies may help us understand how visitors interact with our store, including products viewed, pages visited, shopping activity, and referral sources.

You may be able to control certain cookies through your browser settings, cookie controls presented on our website, or our privacy preference tools. Disabling certain cookies may affect some website functionality.

📢 7. Advertising & Analytics

We may work with advertising and analytics providers to understand website activity, measure campaign performance, and show advertising that may be relevant to customers.

These providers may use cookies or similar technologies to collect information about interactions with our website.

Where required by applicable law, you may have the right to opt out of certain targeted advertising, sharing, or similar data processing activities.

🌎 8. International Data Processing

Celyvon™ serves customers in multiple locations. As a result, personal information may be processed or stored in countries or regions outside your place of residence.

When information is transferred internationally, we and our service providers take steps designed to process information in accordance with applicable privacy and data protection requirements.

🛡️ 9. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission, electronic storage system, or security measure can guarantee absolute security.

🗂️ 10. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including order fulfillment, customer support, fraud prevention, accounting, tax, compliance, dispute resolution, and legal obligations.

Retention periods may vary depending on the type of information and the reason it was collected.

👤 11. Your Privacy Rights

Depending on where you live, applicable privacy laws may provide you with certain rights regarding your personal information.

These rights may include the ability to:

• Request access to personal information we hold about you
• Request correction of inaccurate personal information
• Request deletion of certain personal information
• Request a copy of certain personal information
• Object to or restrict certain processing activities
• Withdraw consent where processing is based on consent
• Opt out of certain targeted advertising, sale, or sharing activities where applicable

To submit a privacy request, contact us at service@celyvon.com.

We may need to verify your identity before completing certain requests. We will process valid requests in accordance with applicable law.

👶 12. Children's Privacy

Our website and products are intended for general adult consumers and are not directed to children for the purpose of collecting personal information.

We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information to us improperly, please contact us so we can review the request.

🔗 13. Third-Party Websites & Services

Our website may contain links to websites, platforms, or services operated by third parties.

We are not responsible for the privacy practices of third-party websites or services. We encourage you to review their privacy policies before providing personal information.

📝 14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, technologies, legal requirements, or regulatory obligations.

When this Privacy Policy is updated, the revised version will be posted on this page and the “Last Updated” date will be changed accordingly.

📩 15. Contact Us

If you have questions about this Privacy Policy, how your personal information is handled, or would like to submit a privacy request, please contact us: