📦 Shipping Policy

At Celyvon™, we want your shipping experience to be clear, transparent, and easy to follow. Please review the information below before completing your purchase.

Last Updated: August 27, 2026

🚚 1. Order Processing

Orders are typically processed and prepared for shipment within 7 business days after payment and order details have been successfully confirmed.

Business days: Monday through Friday, excluding public holidays.

Orders placed on weekends or public holidays will normally begin processing on the next business day.

Processing may include order verification, inventory confirmation, product preparation, packaging, and handoff to the applicable logistics provider.

📅 2. Estimated Delivery Time

After your order has been dispatched, the estimated delivery time is typically:

Delivery times are estimates and may vary depending on the destination, shipping carrier, customs procedures, local transportation conditions, public holidays, severe weather, or other circumstances outside our reasonable control.

Order processing time and estimated transit time are separate. The total time from placing an order to delivery includes both the processing period and the shipping transit period.

🏢 3. Fulfillment & Shipping Origin

Orders may be fulfilled from our own or partner fulfillment facilities depending on product availability, inventory location, and the delivery destination.

The fulfillment or shipping origin of an order may therefore be different from the registered business address of Chaozhou Yuanlin Trading Co., Ltd.

We do not represent that every order is shipped from a local warehouse in the customer's country.

💰 4. Shipping Fees

Shipping costs, if applicable, are calculated or displayed during checkout based on the delivery destination, available shipping method, and any applicable shipping promotion or free-shipping offer.

You will be able to review the applicable shipping charge before completing your purchase.

The shipping amount shown during checkout for the selected order and destination is the applicable shipping charge for that purchase.

🌎 5. Shipping Destinations

Celyvon™ currently ships to supported destinations in multiple countries and regions.

Shipping availability may depend on carrier coverage, logistics availability, product restrictions, and local delivery requirements.

If an order cannot be delivered to the destination provided, our customer support team may contact you regarding available alternatives or cancellation and any applicable refund.

📍 6. Order Tracking

Once your order has shipped, you will normally receive a shipping confirmation email containing available tracking information.

Tracking information may be viewed through the applicable carrier's tracking service or a compatible shipment tracking service such as 17TRACK.

Please allow some time after dispatch for the carrier's tracking system to register and display the latest shipment information.

⏳ 7. Delayed Shipments

Carrier delays may occasionally occur because of customs processing, transportation disruptions, severe weather, public holidays, high shipping volumes, or other circumstances outside our reasonable control.

If your tracking information has not updated for an extended period or your order is significantly delayed beyond the expected delivery timeframe, please contact:

Our customer support team will review the available tracking information and, where appropriate, work with the carrier or fulfillment partner to determine the shipment status and an appropriate next step.

📦 8. Lost Packages

If your package appears to be lost or tracking has stopped updating for an extended period, please contact service@celyvon.com with your order number.

We will review the shipment status and available carrier information. Where a shipment is reasonably determined to be lost, we will provide an appropriate solution, which may include a replacement, reshipment, or refund, depending on the circumstances.

We do not automatically reject a customer support request solely because a carrier tracking page shows a particular status. Delivery-related concerns will be reviewed based on the available information and circumstances.

🏠 9. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate recipient and delivery information when placing an order.

Please review your:

• Recipient name
• Street address
• Apartment or unit number, where applicable
• City
• State, province, or region
• Postal or ZIP code
• Country

Incorrect or incomplete information may cause delivery delays or unsuccessful delivery attempts.

✏️ 10. Shipping Address Changes

If you need to correct or change your shipping address, please contact us as soon as possible after placing your order.

We can only make an address change when the order has not yet entered fulfillment or shipment.

Once an order has been processed by the fulfillment facility or handed to the shipping carrier, we may no longer be able to change or redirect the delivery address.

Address change requests can be sent to: service@celyvon.com

📬 11. Delivered but Not Received

If tracking shows that your package has been delivered but you cannot locate it, please first check the delivery area, household members, building reception, parcel locker, or other safe locations where the carrier may have left the package.

If the package still cannot be located, contact service@celyvon.com with your order number and relevant delivery information.

Our support team will review the available shipment information and assist you with the appropriate next steps. A carrier status showing “Delivered” does not automatically prevent you from contacting us regarding a delivery concern.

↩️ 12. Returned or Undeliverable Packages

A package may occasionally be returned to the sender or fulfillment facility because of an incomplete address, unsuccessful delivery attempts, carrier restrictions, or other delivery issues.

If this occurs, please contact our customer support team. We will review the circumstances and provide the available resolution, which may include reshipment or an applicable refund.

🕘 13. Shipping Schedule

Order processing normally takes place during regular business days.

Orders submitted outside regular processing days will normally begin processing on the following business day.

🐾 14. Product Shipment & Package Inspection

Celyvon™ offers products across smart feeding, hydration, grooming, hygiene, comfort, and everyday pet care.

Depending on the product, your shipment may include electronic components, accessories, charging components, removable parts, or other items specifically listed as included on the applicable product page.

Please inspect your shipment after delivery. If your order arrives damaged, defective, incorrect, incomplete, or materially different from the product ordered, please contact us promptly and include your order number and clear photos or videos where relevant.

Eligible product-related issues will be handled in accordance with our Return & Refund Policy.

💬 15. Questions About Your Shipment?

For assistance with tracking, delivery status, shipping addresses, delayed shipments, lost packages, or destination availability, please contact us:

🐾 Celyvon™

Smart Pet Care, Delivered to Your Door.