🛒 Terms of Purchase

These Terms of Purchase apply when you purchase products through Celyvon™ at celyvon.com, operated by Chaozhou Yuanlin Trading Co., Ltd.

By placing an order, you agree to these Terms of Purchase together with our applicable Terms of Service, Terms of Use, Privacy Policy, Shipping Policy, and Return & Refund Policy.

Last Updated: August 27, 2026

🐾 1. Purchasing from Celyvon™

Celyvon™ offers thoughtfully selected products for smart pet feeding, hydration, hygiene, grooming, comfort, and everyday pet care.

By purchasing from our store, you confirm that you are legally able to enter into a purchase transaction in your jurisdiction and agree to use purchased products in accordance with applicable instructions and safety information.

🛍️ 2. Orders & Processing

After an order is submitted, it may be reviewed before processing and fulfillment begins.

We may modify, decline, or cancel an order where reasonably necessary, including when:

• A product becomes unavailable
• An obvious pricing or product information error occurs
• Payment cannot be successfully verified
• An order appears unusual or potentially fraudulent
• Delivery to the selected destination is unavailable

If we cancel an order after payment has been successfully collected, the applicable amount will be refunded to the original payment method.

💳 3. Prices, Promotions & Payment

We make reasonable efforts to keep product pricing, discounts, bundles, promotional information, and availability accurate.

Prices, promotions, bundle offers, and product availability may change from time to time.

If an obvious pricing or listing error affects your order, we may contact you before fulfillment or cancel the affected item and issue any applicable refund.

The price displayed and accepted during checkout will generally apply to your purchase, subject to correction of obvious errors where permitted by applicable law.

Available payment methods are displayed during checkout and may vary depending on your location and current checkout configuration.

⚙️ 4. Product Information

We make reasonable efforts to accurately present product information, including:

Images · Colors · Features · Functions · Materials · Accessories · Specifications

Actual product appearance or certain non-material details may vary slightly because of:

• Screen and device display settings
• Photography or lighting conditions
• Product or production updates
• Minor manufacturing variations

For smart, electronic, rechargeable, or automated pet products, available functions may differ depending on the specific model or configuration purchased.

Please refer to the individual product page and any instructions supplied with the product for information applicable to your item.

If the product received is damaged, defective, incorrect, incomplete, or materially different from the product ordered, please contact us so the issue can be handled under our Return & Refund Policy.

🔌 5. Product Use & Safety

Some products offered through Celyvon™ may use electrical power, rechargeable batteries, digital controls, sensors, wireless functions, or other technology.

Where applicable, customers should review:

• Power and charging requirements
• Product operating instructions
• Device or network compatibility requirements
• Cleaning and maintenance instructions
• Safety information supplied with the product

Product specifications, technical requirements, and compatibility may vary between products, models, and markets.

📦 6. Product Availability

Inventory levels may change while orders are being processed.

An item shown as available when an order is placed may occasionally become unavailable before fulfillment is completed.

If this occurs, we may:

• Contact you with an update
• Remove the unavailable item from the order
• Offer an appropriate alternative where available
• Issue a refund for the affected item

🚚 7. Shipping & Delivery

Orders are typically processed within 7 business days after payment and order details are confirmed.

After dispatch, estimated delivery is typically 10–20 business days.

Processing time and shipping transit time are separate.

Delivery estimates may vary depending on destination, carrier operations, customs processing, public holidays, weather, transportation disruptions, or other circumstances outside our reasonable control.

Orders may be fulfilled from our own or partner fulfillment facilities depending on product availability, inventory location, and delivery destination.

For complete information about order processing, tracking, delayed shipments, lost packages, and delivery procedures, review our Shipping Policy.

💰 8. Shipping Fees

Shipping costs, if applicable, are calculated or displayed during checkout based on the destination, available shipping method, and any applicable shipping promotion.

You will be able to review the applicable shipping charge before completing your purchase.

🌎 9. International Orders, Duties & Taxes

Depending on the destination and applicable local requirements, international shipments may be subject to:

• Import taxes
• Customs duties
• VAT or similar taxes
• Local clearance or handling charges

Where these amounts are not collected during checkout, they may be assessed separately by the destination country's customs authority, carrier, or other applicable authority.

Customers are responsible for applicable destination-specific import requirements unless otherwise stated during checkout.

🧾 10. Your Order Information

Please make sure information entered during checkout is complete and accurate, including:

• Customer name
• Email address
• Shipping address
• Billing information
• Product model, color, quantity, or selected options

Incorrect or incomplete information may result in processing or delivery delays.

If you notice an error after placing your order, contact service@celyvon.com as soon as possible.

🔄 11. Order Changes & Cancellations

If you need to change or cancel an order, please contact customer service before fulfillment or production begins.

Once an order has entered fulfillment, production, or shipment, changes or cancellation may no longer be possible.

If a cancellation request is approved before fulfillment begins, the applicable amount will be refunded to the original payment method.

Cancellation and refund eligibility are handled according to our Return & Refund Policy.

↩️ 12. Returns

Eligible products may be returned within 14 calendar days after delivery, subject to the requirements described in our Return & Refund Policy.

For preference-based returns, products must generally be unused, in their original condition, and returned with applicable original packaging, accessories, and included components.

Customers are responsible for applicable return shipping costs for preference-based returns.

Please contact customer service before returning a product.

Do not send products directly to a manufacturer, supplier, warehouse, or business registration address without first receiving the appropriate return instructions.

🛠️ 13. Damaged, Defective, Incorrect, or Incomplete Orders

If an item arrives damaged, defective, incorrect, incomplete, or materially different from the product ordered, contact service@celyvon.com.

Please provide your order number, a description of the issue, and clear photos or videos where relevant.

After reviewing the issue, we will provide an appropriate solution, which may include a replacement, reshipment, refund, or return arrangement.

Where the issue results from a damaged, defective, incorrect, incomplete, or materially misdescribed item, the approved solution will be provided at no additional return shipping cost to the customer.

💳 14. Refunds

Approved refunds are issued to the original payment method.

For approved returns, refunds are normally issued by us within 5–10 business days after the returned item has been received and inspected.

After a refund has been issued, your bank, card issuer, PayPal, or other payment provider may require additional time before the funds appear in your account.

Full refund terms are available in our Return & Refund Policy.

🔒 15. Privacy & Purchase Information

Personal information provided when purchasing from Celyvon™ is handled according to our Privacy Policy.

This information may be used as necessary to:

• Process payments
• Fulfill orders
• Arrange shipping and delivery
• Provide customer support
• Manage returns and refunds
• Help prevent fraudulent transactions

📑 16. Related Store Policies

These policies form part of the terms applicable to purchases made through Celyvon™ where relevant.

🔄 17. Updates to These Terms

We may update these Terms of Purchase periodically to reflect changes in our products, services, store operations, business practices, or applicable requirements.

The latest version published on our website will apply to future purchases, subject to applicable law.

📩 18. Contact Information

For questions regarding products, orders, payments, shipping, returns, refunds, cancellations, or product information, please contact us:

🐾 Celyvon™

Smart Care for Better Pet Living.